▷902 numbers prohibited by law for customer service calls 【【2022 】】◁

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Calling 900 numbers is complicated. These are not only included in the flat rates, but are also significantly cheaper from the domestic landline network and can be up to five times cheaper than from a mobile phone. This poses a risk to our bill, especially if the call to 902 concerns customer service, which is offered less and less personally.

Prohibition 902 for customer service

The Ministry of Consumption, headed by Alberto Garzón, plans to reform the law to ban the use of premium rate numbers for customer service. They generally speak of 902, but the reform would include any number that would force the customer to pay for this service.

901 and 902

This decision is “a measure of social justice that is related to the widespread and exacerbated abuse COVID due to capacity, mobility and attendance restrictions ”. All of this begins with a process of public consultation with citizens and cooperation with consumer associations and civil society.

The ministry does not want the customer service call to be at the expense of consumers, nor does it want “a deal for some companies”. Therefore, they are based on the judgment of the Court of Justice of the EU (ECJ) of 2017, which made it illegal for the cost of such a call to exceed that of a standard call.

Consuma explains that “providing information, advice or complaint to a company cannot mean a surcharge on monthly bills, regardless of whether they are customers or not.” Consumer and user associations will see one of their historical claims met and users will be much more relaxed when we have to contact a company. Top 30 frases de desamor, corazones rotos y refranes conmovedores con imágenes

The article to be reformed is 21.2 of the of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws:

“The information and customer service offices and services that companies make available to consumers and users must ensure that they are informed of their complaints and claims by providing an identification code and evidence in writing, on paper or on some other durable medium Provide. If these services use telephone or electronic support in carrying out their functions, they must guarantee direct personal support that goes beyond the possibility of using other technical means.

The information and customer service offices and services will be designed with means and tools that comply with the principles of universal accessibility and, where appropriate, alternative means to ensure access for people with disabilities or the elderly.

Customer service services must be clearly identified in relation to other company activities, and the use of this service for the use and dissemination of commercial communication activities of any kind is expressly prohibited.

If the entrepreneur provides consumers and users with a telephone connection in order to communicate with him in connection with the concluded contract, the use of such a connection must not cause higher costs for consumers and users than the basic tariff. without prejudice to the right of telecommunications service providers to charge for this type of call. The basic rate is the normal cost of the call in question, provided it does not contain an additional amount in favor of the employer.

2022-05-13

▷902 numbers prohibited by law for customer service calls 【【2022 】】◁

Calling 900 numbers is complicated. These are not only included in the flat rates, but are also significantly cheaper from the domestic landline network and c

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▷902 numbers prohibited by law for customer service calls 【【2022 】】◁

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